Return & Refund Policy – hommy hub
At hommy hub, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return in accordance with the policy below.
1. Return Window
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
2. Eligibility for Returns
To be eligible, the item must be:
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In the same condition as received
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Unworn / unused and undamaged
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With all tags, accessories, and original packaging
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Accompanied by the receipt or proof of purchase
Items that do not meet these conditions may not be accepted for return.
3. How to Initiate a Return
To start a return, email us at:
📧 paepor786@gmail.com
After reviewing your request, we will:
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Confirm whether the return is approved
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Share the return address
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Provide a return shipping label or instructions, depending on your pin code
Important:
Items sent back without prior return approval will not be accepted.
4. Return Address
All approved returns must be sent to our business location:
hommy hub
Katargam, Surat – 395004
Gujarat, India
5. Damaged, Defective, or Wrong Items
Please inspect your order when it arrives.
If the item is damaged, defective, or incorrect, contact us immediately with photo/video proof so we can review the issue and arrange a replacement or refund.
6. Non-Returnable Items
For safety and hygiene reasons, certain products cannot be returned, including:
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Personal care items, beauty products, and hygiene products
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Customized or personalized items
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Perishable items
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Hazardous materials, flammable liquids, or gases
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Items marked as final sale or non-returnable
Gift Cards are also not eligible for returns.
7. Exchanges
We currently do not offer direct exchanges.
If you need a different item, please:
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Request a return for the original item
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Place a new order once your return is approved
8. Refund Process
Once we receive and inspect your returned item:
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You will be notified of approval or rejection
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If approved, a refund will be issued to your original payment method within 10 business days
Please note:
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Your bank or card issuer may require additional processing time
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If 15 business days have passed after refund approval and funds are not received, contact us at paepor786@gmail.com
9. Contact Us
For any questions regarding returns or refunds, please reach out at:
📧 paepor786@gmail.com
This policy ensures transparency and a smooth return experience for all hommy hub customers.